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Terms Of Service

Welcome to the services provided by NOVARAISE CO., LTD's EU e-commerce website (hereinafter referred to as the "Website"). These Terms of Service govern the rights and obligations between you and this Website. Please read them carefully before using this Website. Your use of any of the services on this Website constitutes your acceptance of all of these Terms.

I. Scope of Services

This Website provides e-commerce services such as online display, sales, order management, logistics tracking, and after-sales service for socks and other related products. We will continuously optimize and expand our service offerings based on actual circumstances, and you can learn about the latest service information through this Website.

II. User Rights and Obligations

(I) User Rights

You have the right to browse product information, check order status, and receive after-sales service on this Website.

You have the right to provide suggestions and feedback regarding this Website's services, which we will consider seriously and provide feedback to you.

Subject to the provisions of this Website and relevant laws and regulations, you have the right to request that we protect your personal information. For details, please refer to the Privacy Policy on this Website. (II) User Obligations

When registering an account, you must provide true, accurate, and complete personal information and promptly update it when it changes. You will be solely responsible for any losses resulting from inaccurate or untimely updates.

You must properly maintain your account information, including your username and password, and are responsible for all operations performed using your account. If you discover any unusual activity, such as account theft, you must immediately notify us.

When using this website, you must comply with the laws and regulations of the European Union and its member states. You must not use this website to engage in any illegal or unlawful activities, and you must not publish or disseminate illegal, harmful, false, or harassing information.

You must comply with the transaction rules of this website and follow the prescribed procedures for placing orders, making payments, and receiving goods. You must not place orders maliciously, default on payments, or engage in other disruptive activities.

III. Website Content

The product information displayed on this website (including but not limited to prices, specifications, images, descriptions, etc.) is for reference only. While we strive to ensure the accuracy of this information, it is subject to change at any time due to product updates, market fluctuations, and other factors. The information at the time of your order will prevail. If there are errors in the product information on this website, we reserve the right to correct them upon discovery. If this causes you any inconvenience, we will explain the situation and apologize, but we assume no additional liability unless the error is caused intentionally or through gross negligence.

IV. Orders and Contracts

Placing an order on this website and completing payment constitutes an offer to purchase the product from us. Once we confirm receipt of your order and payment, the order is established, and the sales contract between us becomes effective.

We reserve the right to refuse or cancel an order in the following circumstances:

Incorrect product information, such as price or availability;

The delivery address you provided is incomplete or does not meet the requirements;

We have reasonable grounds to suspect fraud or other illegal or irregular behavior in your order;

Unable to fulfill the order due to unforeseen, unavoidable circumstances such as force majeure.

If an order is canceled, we will promptly notify you and refund the full amount paid to your payment account within a reasonable time.

V. Intellectual Property
All content on this website, including but not limited to text, images, trademarks, logos, software, and programs, is protected by EU and international intellectual property laws and regulations. The intellectual property rights belong to NOVARAISE CO., LTD or the relevant rights holders.

You may not reproduce, disseminate, modify, rent, or sell any content on this website without our written permission, and you may not infringe our intellectual property rights.

VI. Disclaimer

This website is solely a platform for selling products. While we have made reasonable efforts to review the quality and performance of the products, we do not guarantee the actual performance of the products. If you have any objections to the quality of the products, please refer to the Return Policy on this website.

If this website is unable to provide services normally or your order cannot be processed normally due to force majeure, network failure, hacker attack, or other reasons, we will take remedial measures within our capabilities, but will not be liable for any direct or indirect losses caused thereby, unless such losses are caused by our intentional or gross negligence.

When you access other third-party websites through links on this website, their terms of service and privacy policies are not relevant to this website. We do not assume any responsibility for the content and services of third-party websites.

VII. Modifications and Updates to Terms
We reserve the right to modify and update these Terms of Service based on business developments, changes in laws and regulations, and other circumstances. Modified terms will be posted on this website and will take effect from the date of posting. Your continued use of this website will be deemed your acceptance of the modified terms. If you disagree with the modified terms, you should immediately cease using this website.

VIII. Governing Law and Dispute Resolution
The formulation, validity, interpretation, performance, and dispute resolution of these Terms of Service shall be governed by the laws and regulations of the European Union and the Member State in which you reside.
Any disputes arising out of or in connection with these Terms shall first be resolved through friendly negotiation. If negotiations fail, either party shall have the right to initiate legal action in the court with jurisdiction over the location of the operator of this website.

IX. Contact Us
If you have any questions regarding these Terms of Service, please contact us via the following methods:
We will respond to your inquiries as soon as possible upon receipt.
NOVARAISE CO., LTD reserves the right of final interpretation of these Terms of Service.